WEBVTT

1
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A message arrives at a private Bobby inbound address.

2
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It appears in its Bobby Inbox channel — visible to the whole team.

3
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The conversation opens in the shared channel.

4
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Optional Bobby AI adds a summary and a priority signal.

5
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A routing rule forwards it onward — the original stays in the channel.

6
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Delivery is confirmed in the audit timeline.

7
00:00:16.400 --> 00:00:18.333
A teammate is assigned and presence is visible.

8
00:00:18.400 --> 00:00:20.333
An internal comment stays inside the conversation.

9
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The reply is prepared together.

10
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The reply is sent and recorded.

11
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The same channel, on mobile.