BOBBY INBOX — PRODUCT FILM TRANSCRIPT
Title: Every message. Visible, routed and under control.
Duration: 27 seconds. Silent film — it is designed to be watched muted.
Format: 1920x1080, 30fps. Code-driven animation of the full Bobby Inbox product.
Content note: all names, addresses, timestamps and messages are sample data.
Bobby Inbox runs as a controlled, invitation-only inbound pilot; replies, sending
and AI execution shown in the film are not launched.

0:00 — 0:03
An email from maren@northline.example to support@siteways.example, subject
"Invoice 2291 — wrong VAT rate", drops toward the private Bobby inbound address
support-eu@in.bobbyinbox.com.
On-screen caption: "A message arrives at a private Bobby inbound address."

0:03 — 0:05
The message appears as a new conversation at the top of the Support EU channel
list. The Priority view count changes from 3 to 4. The routing timeline records
"Received" and "Stored in channel".
On-screen caption: "It appears in its Bobby Inbox channel — visible to the whole
team."

0:05 — 0:08
The conversation opens. The thread shows the customer's message: invoice 2291
was calculated at 21% VAT instead of the 9% rate in their contract, with a
request to re-issue it before month end. Contact context for Maren Dahl of
Northline BV appears alongside.
On-screen caption: "The conversation opens in the shared channel."

0:08 — 0:11
An optional Bobby AI summary card appears without interrupting the thread. It
summarises the billing correction request and offers intent, a suggested tag
(Billing) and a suggested assignee (Sam O.). A Priority chip appears on the
conversation and in the thread header.
On-screen caption: "Optional Bobby AI adds a summary and a priority signal."

0:11 — 0:14
The routing timeline records "Rule matched — Tag Billing, forward to finance
system", then "Forwarding — finance@siteways.example" with a progress bar. The
conversation stays in the channel throughout and gains a "Forwarded" chip.
On-screen caption: "A routing rule forwards it onward — the original stays in
the channel."

0:14 — 0:16
The forwarding progress completes and the timeline records "Delivered — 250
2.0.0 accepted at 09:41:06". The Forwarded view count increments.
On-screen caption: "Delivery is confirmed in the audit timeline."

0:16 — 0:18
Sam Okafor is assigned to the conversation, with an online presence dot, and a
note shows that Jules Meyer is viewing the thread.
On-screen caption: "A teammate is assigned and presence is visible."

0:18 — 0:20
An internal comment appears inside the conversation, labelled "Internal comment
— not sent to the customer": Jules confirms the 9% rate and asks Sam to
re-issue.
On-screen caption: "An internal comment stays inside the conversation."

0:20 — 0:23
A shared reply is typed into the composer: "Hi Maren — you are right, your
contract is on the 9% rate. We are re-issuing invoice 2291 today and will
confirm here as soon as it is on its way." The footer shows "Drafted with the
team · 2 viewers".
On-screen caption: "The reply is prepared together."

0:23 — 0:24
The reply is sent. A confirmation replaces the composer: "Reply sent to Maren
Dahl · 09:44 — kept in the channel with the full routing record." The timeline
records "Reply sent".
On-screen caption: "The reply is sent and recorded."

0:24 — 0:27
The view transitions to a mobile frame of the same Support EU channel, showing
the priority conversation marked "Priority · replied" above the rest of the
list, and the line "Every message stays visible in its channel — on every
device."
On-screen caption: "The same channel, on mobile."

END OF TRANSCRIPT